Metal-Fab, Inc. is seeking a candidate for a 1st shift Customer Service Representative. This position is responsible for customer relations and providing technical assistance for the sale of the organizations’ products.
Duties Include:
Assists reps, key distributors and customers in achieving quotas by assisting with order entry and administrative responsibilities, ensuring a high level of customer satisfaction is maintained.
Assists customers in all areas including, but not limited to, pricing, order status, backorders, inventory status, shipment schedules, lead times, expediting, and replacement parts.
Provides technical assistance to distributors and representatives as required.
Troubleshoots problems regarding products provided, answers questions and handles complaints, advises reps and key distributions on issues regarding late shipments.
Communicates with remote warehouses to insure timely shipments.
Assures that all orders are entered in an accurate and timely manner.
Maintains excellent customer relations and minimizes customer complaints.
Works to resolve any customer complaints or issues in a timely manner
Processes and monitors order and shipment acknowledgements.
Job Location & Schedule:
This position is located at 3025 W. May St., Wichita, Kansas 67213 This is an exempt position, normal schedule is Monday – Friday 8:00 a.m. - 5:00 p.m.
Job Requirements:
Regular, in-person attendance at the Company’s facilities to perform assigned job duties
Knowledge of company products, services, prices, delivery time, marketing and promotional services, and other general information of interest to customers.
Ability to read and understand information presented orally and in writing.
Strong organizational, interpersonal, and communication skills (both written and verbal).
Proficient using personal computer, data entry and other common office equipment and software.
Problem-solving skills.
Customer focused and the ability to work effectively with a wide range of constituencies in a diverse work environment.
Strong organizational, interpersonal, and communication skills (both written and verbal).
The successful candidate must reside or be able to relocate to the Wichita area
MANUFACTURING SUPERVISOR - MICRO AIR DIVISION - 1ST SHIFT
This position is responsible for the supervision and coordination of the direct activities of production personnel ensuring an efficient, consistent manufacturing and assembly of manufactured goods as needed to satisfy internal and external customers.
Duties Include:
Regular, in-person attendance at the Company’s facilities
Direct supervision and coordination production personnel activities
Daily oversight of production personnel in multiple work areas
Establishing work schedules, assignments, and production sequences
Analyzing charts, work orders, and production schedules to determine production requirements
Ensuring product is produced to internal standards in a safe and efficient manner
Management of employee relations issues
Facilitating cross-training and on-the-job training of production personnel
Job Location & Schedule:
This position is located at 2009 S. West St., Wichita, Kansas 67213 This is an exempt position, normal schedule is Monday – Friday 7:00 a.m. – 3:30 p.m. Must be able to work outside of the schedule due to business demands.
Requirements:
High school diploma or GED equivalent
Three to five years of manufacturing experience, preferably in a supervisory capacity
Ability to work daily and weekend overtime as required by business demands
Ability to read and interpret blue prints
Proficient computer skills
Excellent oral and written communication skills
Experience with Microsoft Office Products
Math skills
Problem solving skills
Self-motivated and dependable
Ability to multi-task and be a team player
Open to change and dealing with constantly changing priorities
Technically competent, with five or more years of experience with basic mechanical, pneumatics, plumbing, electrical and hydraulic systems or an acceptable equivalent combination of education and technical experience.
Ability to use hand tools, power tools, and electrical test equipment
Willing to help with other maintenance tasks as needed
Ability to mentor maintenance staff
Must be able to read and interpret wiring diagrams, repair manuals, parts catalogs, work orders
Ability to work in a manufacturing atmosphere safely and following safety practices and regulations
Must be dependable
Flexibility to work overtime on short notice
Good communication skills
Well organized with the ability to multi-task
Ability to drive and maintain valid driver’s license
Metal-Fab has openings for production positions on both 1st and 2nd Shift. Metal-Fab fills production positions using a temp to hire process. If you are interested in exploring a production opportunity with Metal-Fab please email your contact information (Name and Phone Number) to jobs@mtlfab.com
Medical Plan
Prescription Drug Plan
Dental Plan
Vision Benefit
Medical Spending Account
Dependent Care Spending Account
Term Life Insurance
Long-Term Disability Insurance
Defined Contribution 401(k) Retirement Plan
Time Off
Vacation
Holidays (Nine days are observed each year)
Family Medical Leave
Unpaid Leave
Bereavement
Metal-Fab provides equal employment opportunities to all persons without regard to race,
religion, color, sex, national origin, age, veteran status, disability or any other characteristic
protected by law. In order to provide equal employment and advancement opportunities to all
individuals, employment decisions at Metal-Fab will be based on merit, qualifications and
abilities.
Anti-Drug Statement
While on Metal-Fab's premises or when conducting business-related activities, no
employee may use, possess, distribute, sell, or be under the influence of alcohol or illegal drugs. Applicants that receive a job offer must satisfactorily pass a pre-employment drug test and background check.
The benefits listed above do not represent complete Metal-Fab policies, procedures or benefit plans, and they are subject to change without notice.
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